71C Pine Road

Hudson, NH  03051

Tel (603) 883-5558    Fax (603) 883-6667

e-Mail us

 ISO REGISTRATION

Certificate of Registration

    A copy of our most recent certificate is available for you to view and print.  Please click on Certificate to view in Adobe Acrobat [.pdf] file format.

Quality Manual

    An uncontrolled version of our Quality Manual is available for you to view and print.  Please click on Quality Manual to view our manual in Adobe Acrobat [.pdf] file format.

Quality Policy

    "To provide high quality, on time services to satisfy customer needs and satisfaction.  We use an ISO 9001 system, including quality objectives, to continually improve."

    We achieve this by communicating exhaustively with our customers and internally with our employees to continually improve our services, products, processes, Quality Management System, methods and work environment to ensure each customer is receiving the highest quality service or product at the committed cost and time.

Quality Objectives

1. Continue development of Info-Cal^©.

2. Achieve 95% "on time" customer satisfaction by December 31, 2006.  2005 Score - 89.8%

3. Achieve 95% "quality product" satisfaction by December 31, 2006.  2005 Score - 96.0%

4. Maintain 97% "customer service" satisfaction through December 31, 2006.  2005 Score - 97.2%

5. Achieve 85% employee satisfaction level by December 31, 2006.  2005 Score - 82.7%

6. Expand customer users of Info-Cal^© by 100%.

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Copyright © 2002 Industrial Calibration and Service Company, Inc.